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Why did you make the switch to Unified Communications?

"There will be significant ROI as a result of improved communication efficiencies and lower long-distance costs.   We expect a 6-8 month payback on our investment."

"We have a brand new building and consolidated several sites.  Unfortunately none of the products from the various sites were compatible, and the systems were technically obsolete. We needed VoIP for this site, and for our other sites around the globe.  We also implemented a Unified Communcation solution for our call center.  It's all about efficiency."

Why was ECI the company of choice?

"We talked with several people, including a vendor we were already working with. At the end of the day, ECI got the business "because they cared more" about our business.  They held our hand through the entire process."

"The ECI staff is very competent, capable and committed to serving our needs and responding quickly to issues that arise."

"ECI saves you time. They carry NEC products, which work great, and their technical expertise fills in the gaps that I simply do not have time for.  I look forward to doing business with ECI for a very long time."

"We were looking for a relationship -- and we got it.  It's not the box; it's how it gets there, the post-sales experience, and lifecycle management.  The ECI staff is available -- and very customer centric."

"ECI are consistent - high integrity.  They are well balanced and have a solid team with great products.  Not everyone has this."

"The upfront process was solid.  They really wanted us to define what we were looking for.  However, it wasn't until they filled in the gaps of what our communication system could be, that it really came to life for us.  They are very thorough in the requirements place."

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Why did you make the switch to Unified Communications?

"We had a 13- year old system that no longer supported the number of users.  We determined the limitations of the current system with ECI's help.  ECI rolled out a complete unified communications/call management system for our business - on time and on budget."

"After only a couple of weeks, the reporting feature offered by the system is already having a positive impact.  It's making management and staff more aware of what's happening with our clients - when they call in and how to better deliever the customer experience we are striving for."

Why was ECI the company of choice?

"Their technical knowledge and support is fantastic."

"They genuinely want to provide the best possible solution for your business.  They take a keen interest in what's going on because they want to make sure what they are implementing works for your business."

"They've been a consistent performer.  We have been able to rely on them.  Why go anywhere else?"

"Their upfront needs analysis gave us an idea of who we were dealing with, what they were going to present.  It built confidence."

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Why did you make the switch to Unified Communications?

"We had an old Nortel phone system.  All calls were concentrated at the front desk and we were only able to handle one call at a time.  By upgrading to the Unified Communications we have tripled our reception capabilities without adding anyone."

"This is a large investment but the benefit is that you can handle the same amount of calls with fewer staff.  The reporting function allows you to see who is calling, how the calls are handled."

"This system allows you to manage your business more effectively.  You get instant notification on your BlackBerry of incoming emails, voicemails, and faxes."

"This solution offers flexibility to customize based on the needs of the team and increases service levels.  It unifies different communication channels into one location for instant notifications of incoming calls.  You never miss a call with this system.  It gives the sales team direct access to prospects with fewer headaches.  There is no delay with reception and messages go directly into your mailbox.

"The Unified Communication system gives us a competitive advantage.  I'd rather not let my competitors know about it."

Why was ECI the company of choice?

"ECI is very customer centric.  Service is their forte."

"We can't interrupt business; every call is a potential sale.  Implementation of our new unified communication system was very smooth.  ECI worked after hours to install our new system and have been very responsive for after sales service."

"ECI does a needs assessment of present telephone communication systems and offers potential solutions to help manage calls more efficiently.  Other companies should definately call them."