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Non-Contracted Services and Fees
Helpdesk Access
Non-contracted clients have voice or email access to the ECI Helpdesk on a pay-per-event fee schedule.
This service provides:
Best effort response time to emergency or non-emergency service requests.
Real-time business hours support.
Remote diagnostic assessment and problem resolution. *
* Requires internet connection to the telephone system.
On-Site Service
On-Site service is available for emergency or routine service calls. Current ECI technical service fees apply.
For information on our Support Service contracts click here.
Contact your ECI account rep for more information and fee schedules.