What is Roles Based Communication?
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"NEC Unified Solutions (NEC) unveiled a portfolio of IP-based equipment and software last week that is based on its Univerge360 strategy the company announced last month. The Univerge360 approaches communications from a people perspective, based not only on the nature of their organization's business but on the individual roles people have within the organization. Historically, legacy communications systems suppliers looked at the organizational line size requirements in their design and built PBX systems accordingly. As organizations started to adopt applications enabled by an IP based communications system, suppliers began to realize they could start to build systems based on vertical market applications so, for example an IP PBX had built-in applications that were different for a school system vs. a transportation company. |
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What we find refreshing in the approach is that with emerging unified communications solutions, we see NEC and others start to move beyond a vertical approach toward a role-based requirements design so, for example a teacher in a school gets a different terminal and software than the school's attendance officer. The NEC strategy takes role-based requirements into account from design through implementation.
NEC's portfolio isbuilt on enhanced software for NEC's Univerge SV8100 and 8300 IP communications server . With the software enhancements, NEC's unified communications clients will receive advanced softphone features along with support for SIP-enabled devices, LDAP-compliant databases, Java and XML, Power over Ethernet, and 802.11 a/b/g wireless LAN."
Network World, March 2008, Steve Taylor and Larry Hettick ( View Full Article )