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Posts Tagged ‘Support Services’:


Non-Contracted Services and Fees

Published by in on October 4th, 2011

Helpdesk Access Non-contracted clients have voice or email access to the ECI Helpdesk on a pay-per-event fee schedule. This service provides: Best effort response time to emergency or non-emergency service requests. ┬áReal-time business hours support. ┬áRemote diagnostic assessment and problem resolution. * * Requires internet connection to the telephone system.   On-Site Service On-Site service

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Contracted Support Services

Published by in on October 4th, 2011

It is important that you continue to protect your investment, particularly one that is such a crucial component of your operations. We pride ourselves on offering our clients best in class, no hassle support designed to keep your system running at maximum efficiency. You can choose from a variety of ECI Customer Care programs tailored

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