Posts Tagged ‘ECI’:


Telephone Systems Waterloo

Published by in on April 23rd, 2013

Since 1998, Empire Communications has been the premier provider of both voice and data solutions to commercial customers, large and small, in the Waterloo area. We assist organizations in implementing technology. As a provider of integrated communications solutions, we understand the importance of communication to your organization and offer a unique blend of custom-tailored, Telephone system, Call

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UC Desktop 6.0 Released

ECI is pleased to announce the release of UC Desktop Suite 6.0, which is supported with the UNIVERGE® SV8100 R8 release.      UC Desktop 6.0 continues to maximize the business benefit of investing in the UC Desktop Suite by truly bridging the gap between the telephone and the PC. Its’ simple interface means that, with

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The Real Cost of Old Technology

When discussing the true cost of old technology with regards to business we first have to look at the traditional view.  Business technology was meant to be purchased as cheap as possible until it failed and then replaced.  This was in line with the greater organizational trend of cutting costs in order to maximize profit

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New Features of UCB 6.0

Published by in on January 31st, 2013

UCB R6.0 introduces a range of updates and new features for NEC’s flagship Unified Communications software for the NEAX2000, SV8300 and SV8100 systems. This software is shipped on all new orders and is also available as a software upgrade to existing UCB and InUCB users with an active Software Assurance subscription. For clients without Software Assurance, S/A

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SV8100 R7 Frequently Asked Questions

Published by in on January 25th, 2013

What are the new features of R7?New features of R7 include: Instant Messenger (IM): Communicate in real-time without intrusive phone calls or using public domain IM software for business needs   InMail Integration: Creates a visual representation of your voicemail box that can be quickly managed from your desktop.   Enhanced Call Park: Provides an

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SV8100 R8 Frequently Asked Questions

Published by in on January 25th, 2013

What are the new features of R8? R8 includes all of the features of R7 and introduces: Centralized Management: Allows IT staff to monitor connection statistics, station trunk usage and more – all from a central location, reducing overhead and increasing productivity.   VM8000 InMail: Allows voicemail boxes to be configured to create a preset time to

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SV8300 R8 Frequently Asked Questions

Published by in on January 25th, 2013

What are the new features of R8? R8 introduces the following new features: Dual CPU Expansion:  Expands Dual CPU (Back-up CPU) to Units 2, 3 and 4   External Music on Hold (MOH) for DT700: Station to station DT700 IP calls can receive external system-wide MOH when placed on hold. Provides easy implementation for MOH

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6 Steps to Accelerate SMB Growth in 2013

The Problem: We live in a different world with vastly different means of communication and ways of keeping informed. This has a dramatic impact on how businesses operate. In this environment, small businesses which have disconnected departments cannot effectively communicate with customers, thereby slowing their business growth. This problem can be solved by unifying the

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SIP vs. PRI – What Are the Benefits?

What are the benefits of SIP (Session Initiated Protocol) trunking over PRI (Primary Rate IDSN)? This is one of the most commonly asked questions in telecommunications today. This post will help answer that question and illustrate the differences between the two setups. By the end of this article, it will be evident that are many

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Organizations Improve Revenue with Call Recording Software

Information is critical to the success of organizations. Without it, it is impossible to assess past performance or plan for the future, which results in lost revenue. Unfortunately, the information available is often incomplete, particularly call recordings.  This is because organizations often use expensive and inefficient third parties to record calls (usually as part of

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