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Posts Tagged ‘Customer Service’:


6 Steps to Accelerate SMB Growth in 2013

The Problem: We live in a different world with vastly different means of communication and ways of keeping informed. This has a dramatic impact on how businesses operate. In this environment, small businesses which have disconnected departments cannot effectively communicate with customers, thereby slowing their business growth. This problem can be solved by unifying the

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Adapting Customer Service to Changing Expectations

Customer satisfaction is a primary goal for any successful business, but keeping customers happy – truly happy – is a lot harder than including the obligatory mention of ‘customer focus’ in your mission statement. In an age when customers have a broad choice of products, earning a customer’s loyalty has never been so challenging. Expectations

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