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SV8300 R8 Frequently Asked Questions


What are the new features of R8?

R8 introduces the following new features:

  • Dual CPU Expansion: Expands Dual CPU (Back-up CPU) to Units 2, 3 and 4

 

  • External Music on Hold (MOH) for DT700: Station to station DT700 IP calls can receive external system-wide MOH when placed on hold. Provides easy implementation for MOH on peer-to-peer DT700 to DT700 held calls

 

  • Timed notification on Multiline Terminal: Allows Multiline Terminals to sound an alarm at a preset time; notify the start or end of working hours, class hours, lunchtime etc.

 

  • Power Saving Features: Enables on/off power control for Digital Multiline Terminals – resulting in a 20% to 40% power savings depending on system configuration.

 

  • Caller ID on SN716 Attendant Console on Incoming Trunk Call: Provides both name and number on ringing trunk calls with SN716 or DT700/DT300 being used as attendant console.

Do I require a site visit?

No. All upgrades to the SV8300 can be performed remotely by ECI.

 

Is there a cost for the upgrade?

Since the upgrade can be performed remotely, as long as you have NEC Software Assurance and ECI Support Services there is no charge for the upgrade

 

Will any additional equipment be required?

No additional equipment is required to upgrade to R8.

 

How long will my system be down during business hours? Will my system need to be restarted during business hours?

Performing the upgrade to R8 should only require your system to be off for a few minutes.

 

What if I don’t have software assurance?

If you do not have software assurance, you can purchase it from ECI.

 

Why is software assurance important?

Software Assurance is important because it includes both major version software upgrades (which occur once or twice a year) and NEC technical support. On the other hand, your existing software warranty only provides some basic support entitlement and minor software updates (mostly pertaining to bug fixes).

Software Assurance ensures that your software deployments run smoothly, that your business remains efficient, and that you always have the peace of mind that comes with knowing that your organization’s communications solutions are stable, secure and up to date

 

If you have any addition questions, please contact ECI:


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