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SV8100 R8 Frequently Asked Questions


What are the new features of R8?

R8 includes all of the features of R7 and introduces:

  • Centralized Management: Allows IT staff to monitor connection statistics, station trunk usage and more – all from a central location, reducing overhead and increasing productivity.

 

  • VM8000 InMail: Allows voicemail boxes to be configured to create a preset time to receive new message notifications. This is useful for companies that commonly receive messages after regular business hours.

 

  • InACD CallerID-Based Routing: Incoming calls are tagged by CallerID information so that any future calls are routed to the agent who took the original call. This reduces wait times for incoming calls and improves customer service.

 

  • Enhanced Do Not Disturb (DND) Feature: Enables users to activate the DND feature even if the phone is not currently ringing. Callers will simply receive a user-customized message, be transferred to voicemail and asked to leave a message. This allows employees to complete important tasks uninterrupted.

Do I require a site visit?

If your system is already running R6 or R7 and you have a ME50 (memory expansion option), then no, the upgrade can be done remotely.  If your system software is pre-R6 or does not have the ME50 memory expansion then an ECI site visit is required.

 

Is there a cost for the upgrade?

If the upgrade can be done remotely and you have ECI Support and NEC Software Assurance there is no charge for the upgrade.

 

Will any additional equipment be required?

No additional equipment is required to upgrade to R8. However, if you not already have an ME50 installed it is recommended that you do as it will allow future software upgrades to be conducted remotely. This eliminates the need for a future site visit.

 

How long will my system be down during business hours? Will my system need to be restarted during business hours?

If only an upgrade to R8 is being performed, your system should only be off for a few minutes. If an ME50 is also being installed, it would be slightly longer.

 

What if I don’t have software assurance?

If you do not have software assurance, you can purchase it from ECI.

 

Why is software assurance important?

Software Assurance is important because it includes both major version software upgrades (which occur once or twice a year) and NEC technical support. On the other hand, your existing software warranty only provides some basic support entitlement and minor software updates (mostly pertaining to bug fixes).

Software Assurance ensures that your software deployments run smoothly, that your business remains efficient, and that you always have the peace of mind that comes with knowing that your organization’s communications solutions are stable, secure and up to date.

 

If you have any addition questions, please contact ECI:


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