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Non-Contracted Services and Fees

Helpdesk Access

Non-contracted clients have voice or email access to the ECI Helpdesk on a pay-per-event fee schedule.

This service provides:
Cambridge VoIP Support Services Best effort response time to emergency or non-emergency service requests.
Southern Ontario VoIP Support Services Real-time business hours support.
GTA VoIP Support Services Remote diagnostic assessment and problem resolution. *

* Requires internet connection to the telephone system.


On-Site Service

On-Site service is available for emergency or routine service calls. Current ECI technical service fees apply.

For information on our Support Service contracts click here.

Contact us for more information and fee schedules.


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