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NEC UCB User Training


UCB Courses

  • Operator Console
  • Agent Desktop
  • Executive Desktop
  • Executive Insight

Operator Console

Console allows attendants to view caller details on their PC screen before answering the phone. This real-time call activity also tells staff who is available to take the call and who is busy. One-touch call handling reduces call processing times and associated labor costs.

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Instructor Led Training

Agent Desktop

Agent Desktop gives your contact centre agents superior call-handling capabilities to ensure that every caller’s first impression of your organization is a positive one.

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Instructor Led Training

Executive Desktop

Executive Desktop increases productivity and simplifies daily telecommunications for all of your teams.

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Instructor Led Training

Executive Insight

Executive Insight gives you many of the benefits of Executive Desktop from a convenient Outlook plugin.

Click below to watch the training video or download the user guide PDF



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Instructor Led Training