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NEC News Round-up


All the latest news for current and prospective NEC customers

In this quarter’s edition of NEC News Round-up, you’ll learn about attractive incentives for upgrading to a new NEC system, new software for both the SV8100 and SV8300, and the latest release for UC for Business.

 

Contents

 

Migrate Today with the NEC Momentum Program

Until March 24th 2014, NEC is running their Momentum Program, which offers attractive incentives for new and existing customers to upgrade to a new NEC system, including:

If you’d like to know more about how to qualify for this promotion, click here.

 

 

New Outlook Add-on for the SV8100

NEC has introduced a new Outlook Add-on for the SV8100 system.  This new add-on enhances the user’s experience by sharing information between the SV8100, telephone and the user’s PC; making all devices more powerful.  Features include:

  • Enhanced Screen Pops – Know the details of an incoming caller before you lift the handset, improving response time and customer satisfaction
  • Dial from the Outlook directory – Take Speed Dialing to a whole new level.
  • Highlight and Dial – From any Windows application, like a document or webpage

If you’d like to know more about how you organization can take advantage of this add-on, click here to contact ECI.

 

 

New Collaboration Software now available for the SV8300 (NEC Meeting Center)

NEC Meeting Center (NMC) is now available on the SV8300 phone system. NMC is a comprehensive collaboration solution that enables the easy exchange of information between customers and colleagues. It provides tools that improve efficiency, increase employee responsiveness to customer requests, and lower spending (by reducing travel and alleviating the need to deploy multiple unique applications).Click here to learn more NEC Meeting Center.


 

 

 
UC for Business 6.2 Released

Contact centre managers are constantly be asked to do more, with less, without negatively impacting customer satisfaction.  As such, NEC and ECI are proud to announce the release of version 6.2 for the popular UC for Business (UCB) software, which introduces a number of impressive features that are all about driving greater efficiencies without losing sight of those critical service metrics, including:

  • Microsoft SQL Server: In UCB 6.2, UCB database is transitioning to Microsoft SQL Server, a robust, reliable and secure application that is easy to manage. The transition to SQl Server: paves the way for future supportability improvements, future enhancements to redundancy, resiliency, and reporting, and benefits UCB customers by offering faster migration and more database management options.
  • Improved Snapshot Functionality:  In UCB 6.2, Snapshot is now supported on iPad, iPhone, as well as Android smartphones and tablets.
  • Enhanced Presentation: The presentation of key contact center metrics within the UCB agent desktop clients and reports have been enhanced to reflect current best practices.
  • E-mail in the Cloud: UCB e-mail queuing and unified messaging now supported in Microsoft Exchange or Office 365 environments, allowing organizations to continue to enjoy the productivity benefits of these UCB applications in a cloud environment
  • And much, much more!

If you’d like to learn more about UCB 6.2, please watch this informative video. And if you’re interested in upgrading to UCB 6.2, contact ECI today to get started!

 

 

If you’d like to know more about any of the items featured in this article, feel free to contact ECI by filling out the form below.

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