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In-building Mobility: What are the 6 factors driving ROI?

Office workers are constantly on the move, even within their own buildings. They’re in meetings, speaking with co-workers, or even changing departments. It is an ongoing challenge to keep employees connected when they’re away from their desks. Fortunately, there is a solution: In-building Mobility. The concept is a relatively simple one: wireless access points are installed to extend Wi-Fi coverage. Employees can leave their desks with a mobile phone and continue receiving maximum call quality even in areas that were previously thought inaccessible. in building mobility resized 600

If your business in interested in adopting such a solution, here are the six factors that are driving the return on investing in In-Building Mobility.

1. Enhanced Productivity

Eliminating the need to switch back and forth between a desk phone and a mobile phone saves time and decreases the chances of failover occurring. This allows employees to be more productive and, in turn, increases profitability. However, in order to get the most out of this set-up it is crucial that employees have access to voice and corporate data, independent of their physical location. This allows them to respond immediately to business and customer events.

2. More Efficient Customer Service

The ability to be reached anywhere in the office means that employees are able to respond more rapidly to customer needs. This improved customer service leads to a stronger customer relationships and continued sales.  In order to ensure that no customer calls are missed, a strong in-building mobility solution, such as those provided by Polycom) are purpose-built, rugged and waterproof, making them ideal for manufacturing and warehouse environments. They use a simple push-to-talk interface and some even have a built-in barcode scanner to streamline the inventory process.

3.  Dedicated Wi-Fi Handsets

In-building mobility isn’t just limited to office settings. Dedicated Wi-Fi handsets (such as those available from Polycom) are purpose-built, rugged and waterproof, making them ideal for manufacturing and warehouse environments. They use a simple push-to-talk interface and some even have a built-in barcode scanner to streamline the inventory process.

4. Cell Phone Plan Savings

Once an in-building mobility solution is installed, the SIP client allows employees to use their cell phones in the office without using cellular minutes. Company cell phone expenses will decline, as will overall operational costs.

5. Improved Corporate Data Accuracy

One way in which Enterprise customers are noticing a return on investing in wireless services is through error elimination and a reduced need for data correction. In-building mobility contributes to both of these factors as it allows employees to key in information on the spot (instead of having to remember it or write it down and then wait to get to a computer). Eliminating this time delay avoids mistakes and the need to later correct these mistakes with data re-entry.

6. Greater Staff Security

Staff accidents are costly, both in financial terms and the effect they have on employee morale. Fortunately, they can be reduced to a degree by having everyone connected to a reliable Wi-Fi connection at all times. That way when an employee is presented with a troubling situation they can be certain they can reach someone at all times. This makes the workplace safer and saves the company money at the same time.

Conclusion

As demonstrated above, in-building mobility can provide a great return on investment. However, it is very important to choose the solution that is right for you.ECI offers a great in-building mobility product in Ruckus Wi-Fi. Ruckus solutions have a patented smart Wi-Fi antenna array, high performance dual-band 802.11n, and provide robust coverage with fewer access points.  ECI also offers a full line of high quality full features Polycom products.

Another strong in-building mobility solution offered by ECI isWorkPLACE Mobility. This solution uses one or more access points within the workplace to create a wireless communications environment. Users are then free to move throughout the building while maintaining voice and data connectivity.

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