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Improve User Training with the Enghouse Interactive Learning Centre


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UCB customers with active Software Assurance will soon be able to take advantage of the Enghouse Interactive Learning Centre. This powerful online training system offers tutorials and quick reference guides for the UCB software.

The new system, powered by LITMOS, offers training for end users based on their role in the organization. Each user will have a personalized user account with customized training courses assigned to them. Courses are available for:

  • Agents
  • Contact Center Supervisors
  • Console Operators
  • Executives or Unified Communication users
  • Administrators

Online training means no training facilities are needed- just Internet access. Employees can remain at their desk for training which means agents can access training during non-peak call times.

Training can be accessed 24/7 and as often as necessary. Designated Team Leaders can track the progress of members in their organization and report on who has accessed the training-and who has not. This ensures consistent training across an entire organization.

ECI has already provided Enghouse with a list of our customers with active UCB Software Assurance to provide the access to the system (which should be enabled soon).

If you’d like to ensure your organization has access or to learn more, please contact ECI today.

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