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How Are SIP Trunk Offerings Different

Firstly, What is SIP Trunking?

There are quite a few options when choosing a SIP trunk provider, today’s post is regarding the factors which make each of the services different. SIP trunking may be new to many readers so if you feel you need to learn the basics of what it is please refer to the excellent blog post by Richard Evans entitled “What is SIP Trunking?“.

What are the Differences Between SIP Trunk Providers?

Not all SIP trunk providers are equal, the first point of comparison is to look at how the SIP service is provided. A SIP trunk can be supplied via the public internet or through a private dedicated network designed to handle voice data; the advantage of using a dedicated network is reliability and voice quality at the cost of a larger service fee. Large companies such as RogersBell,BroadConnect, and ThinkTel have the most stable and reliable SIP trunk services because they own and operate both voice and data networks which allow them to route calls with fewer handoffs or points of interconnection.

Fibre versus Copper

SIP trunking fibre connections rogers       SMB companies obtaining SIP trunks choose to get them delivered over an existing DSL internet connection or install a separate DSL internet to handle the SIP trunking as it is traditionally the most cost effective means to deliver service. Fibre service allows companies of any size to consolidate Internet, SIP trunks and other data services on a single access, making it an affordable option for the SMB customers. 
Rogers offers this type of solution in South Western Ontario. Choosing a SIP provider that can offer fibre as the final mile of the data circuit is important because it can ensure that voice packets never touch the Public Internet. The voice quality of such services is comparable with traditional phone lines.

SIP Providers Redundancy and Experience

A good SIP trunk provider will offer redundancy so that in the case of a failed SIP trunk the phone service will still be provided in some capacity. In a multi-location situation if the SIP trunk is down at one site, you can temporarily route calls from that site through the SIP trunk of a different nearby site until service recovers. The provider’s network should also have built in redundancy so that if one primary node in a voice network is taken down for maintenance or failure, a redundant secondary device can take over the processing of the voice traffic.

When choosing a SIP trunk provider the companies experience and market share in the industry should be taken heavily into consideration. You will want to select a provider which has already earned a name for itself offering voice and data services to companies of your size and location. It would be cost ineffective to invest your time and money in a SIP trunk provider that is not financially stable, not only will you have to deal with latency issues due to the reliability of their network but if the company ever fails you are left out in the cold.

The Current Availability of SIP Trunks

We are located in South Western Ontario, so the focus will be on the offerings in this area. The biggest company to mention of course is Rogers who just introduced SIP trunking in the Waterloo region in May of 2012. You can visit the Rogers Business Solutions SIP Trunking page to get full information on what they offer.

ECI is a proud partner of Rogers and is available for companies to use their expertise to assist them in making the transition to SIP trunks. You can visit their SIP Trunking Solution for Southern Ontario to see how ECI will help your company leverage the Rogers nation-wide fibre network, delivering a flexible and scalable product suite to meet your evolving business needs.