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NEC UC Desktop Suite 6.5

NEC has announced the release of UC Desktop 6.5, which introduces powerful new features to their popular Unified Communications solution. New features introduced in Desktop 6.5 include: Enhanced Display (now with Profile Pictures) Answering Center Module (Manage incoming calls for a large number of different customers) Collaboration Support for Windows (Providing access to colleagues regardless

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NEC Ranks First in Trust, Technology, and Customer Service

  Recently, Nemertes Research surveyed 500 IT decision-makers to determine how they rate their technology vendors. The survey results show that NEC ranks first overall among communication vendors with top marks in the following categories: Trusted Advisor IT decision makers were asked to rank their vendors on technology expertise, credibility, innovativeness, character, and timeliness in

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Call Recording Solutions

Canadian businesses implement call recording for a wide variety of reasons that can include order verification, staff training, and industry standards compliance. There are generally two main types of call recording. One type is an ad-hoc call recording that allows the users to manually start and stop call recording when needed. The resulting audio file

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Coming Soon to a Desktop Near You

NEC Canada has announced a new family of digital and IP endpoints (i.e. desk phones). These new releases feature user improvements, grayscale or colour displays, as well as Gigabit capability.   DT 400/800 Series Digital & IP Phones   NEC’s innovative desktop phone design is intended to deliver maximum deployment flexibility, while modularity allows for

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NEC News Round Up (March 2014)

All the latest news for current and prospective NEC customers In this quarter’s edition of NEC News Round-up, you’ll learn about the NEC Software Assurance Amnesty Program (which has been extended to March 31), NEC 3C being awarded 2014 Internet Telephony Product of the Year, the Upgrade and Save Promotion, and NEC’s newest phone system:

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Why is Choosing the Right Wireless LAN Configuration Important?

  Choosing the right wireless LAN configuration for your organization is important for a variety of reasons and there a number of factors which must be kept in mind when making this choice. Coverage area is one key aspect to look for; ideally, you want to provide the most coverage with the fewest access points.

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UC Desktop 6.0 Released

ECI is pleased to announce the release of UC Desktop Suite 6.0, which is supported with the UNIVERGE SV8100 R8 release.      UC Desktop 6.0 continues to maximize the business benefit of investing in the UC Desktop Suite by truly bridging the gap between the telephone and the PC. Its simple interface means that, with

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Does Telecommuting Have Value?

A recent March 2013 article in the National Post has reopened the debate on value of telecommuting to the organization, resurrecting company concerns (productivity and collaboration), client engagement (client service and quick response) and the employee satisfaction (work/life balance) as the usual players in the debate. In the National Post article, Marissa Mayer, Yahoo’s new

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The Real Cost of DSL – A Time for Change

Our previous ECI blog post was all about how old telecom technologies can cost businesses more time and money than upgrading to the newest platforms. Today’s post continues with that topic by looking specifically at how DSL in particular is costing businesses more than the new technology which will inevitably replace it. The Decline of DSL In

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The Real Cost of Old Technology

When discussing the true cost of old technology with regards to business we first have to look at the traditional view.  Business technology was meant to be purchased as cheap as possible until it failed and then replaced. This was in line with the greater organizational trend of cutting costs in order to maximize profit

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