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ECI Video Library


Welcome to the ECI Video Library. This page contains links to useful video content created by our channel partners. It currently features videos from ECI, as well as our channel partners: TriVium, Ruckus, ShoreTel and NEC. Links to new videos will be added over time as they become available. All of these videos and more are available on the various companies’ YouTube accounts.

ECI

TriVium

Ruckus

ShoreTel

NEC

 

ECI

Webinars

ECI SV8100 Update Webinar

ECI SV8100 Update Webinar 

Richard Evans, ECI’s Sales and Marketing Manager, introduces the new features of R8 for the SV8100 and discusses future NEC products.

(17:09)

TriVium

Webinars

 ECI and TriVium Call Recording Co-Webinar and SonicView Demo

ECI and TriVium Call Recording Co-Webinar and SonicView Demo

 

(57:24)

 

 

Ruckus

 

Promotional Materials

 Ruckus Wireless Promo

Ruckus Wireless Promo

 

(2:09)
 Ruckus Wireless Wi-Fi You Can Believe In Promo

Ruckus Wireless Wi-Fi You Can Believe In Promo

 

(3:39)

 

Case Studies

 Ruckus Hospitality Industry Case Study - Fairmont International Hotels

Hospitality Industry Case Study

Fairmont Hotels International
(4:58)
 Ruckus School (K-12) Case Study - St. Vrain Valley School District

School (K-12) Case Study

St. Vrain Valley School District
(8:41)
 Ruckus Public Venue Case Study - Sundance Film Festival 2011

Public Venue Case Study

Sundance Film Festival 2011
(6:34)
 Ruckus Higher Education Case Study - Baruch College

Higher Education Case Study

Baruch College
(7:34)
 Ruckus Healthcare Case Study - Satilla Regional Medical Center

Healthcare Industry Case Study

Satilla Regional Medical Center
(2:51)
 Ruckus Retail Case Study - CraftWorks Restaurant and Breweries Inc.

Retail industry Case Study

CraftWorks Restaurant and Breweries Inc.
(4:16)
 Ruckus Warehouse Case Study - Pacific Seafood

Warehouse Case Study

Pacific Seafood
(6:38)
 Ruckus Case Study Compilation

Case Study Compilation

A condensed version of all seven case studies
(9:59)

 

ShoreTel 

 

Product Demonstrations

 ShoreTel Product Demo - Overview

ShoreTel Product Demo – Overview

A general overview of ShoreTel’s brilliantly simple telecom solutions.
(7:20)
 ShoreTel Product Demo  - Mobility

ShoreTel Product Demo – Mobility

A demonstration of how ShoreTel works with your mobile devices.
(4:44)
 ShoreTel Product Demo - Architecture

ShoreTel Product Demo – Architecture

An overview of ShoreTel’s distributed architecture for IP telephony and how it eliminates complexity.
(8:52)

Training Playlists

 ShoreTel Training Playlist - Conferencing

ShoreTel Training Playlist – Conferencing

ShoreTel’s latest Conference Bridges offer ease of use and single-click audio conferencing and desktop sharing.
(2 videos – 12:00 total)
 ShoreTel Training Playlist - Contact Center

ShoreTel Training Playlist – Contact Center

Videos and demos of the ShoreTel Enterprise Contact Center.
(7 videos – 18:11 total)
 ShoreTel Training Playlist - ShoreTel IP-PBX

ShoreTel Training Playlist – ShoreTel IP-PBX

Videos and demonstrations of the core ShoreTel PBX system
(14 videos – 1:36:35 total)
 

ShoreTel Training Playlist – Roam Anywhere Android Client

All things related to the Android Client from ShoreTel Mobility
(5 videos – 47:21 total)
 

ShoreTel Training Playlist – RoamAnywhere Blackberry Client

All things related to the BlackBerry Client from ShoreTel Mobility
(8 videos – 48:51 total)
 

ShoreTel Training Playlist – RoamAnywhere iPhone Client

All things related to the iPhone Client from ShoreTel Mobility
(1 video – 1:27 total)
 

ShoreTel Training Playlist – Mobile Handover Demos

Live demo of hand-out and hand-in of an active call. (Wi-Fi-to-Cellular-to-Wi-Fi)
(2 videos – 4:19 total)

NEC

Interviews

 

Interview with NEC’s Larry Levenburg

Larry Levenburg, NEC’s VP of Channel Sales and Marketing and Enterprise Communications Technologies discusses how NEC addresses market needs.
(3:53)

Industry Playlists

 

NEC Playlist – Hospitality Industry

See how NEC solutions can benefit companies in the hospitality industry.
(8 videos – 27:39 total)
 

NEC Playlist – Government

See how NEC solutions benefit government organizations.
(3 videos – 13:25 total)
 

NEC Playlist – Education

See how NEC solutions benefit educational institutions.
(8 videos – 31:31 total)

 

 

NEC Playlist – Healthcare

See how NEC solutions benefit companies in the healthcare sector
(6 videos – 25:23 total)

UC Desktop Suite

 

NEC has created a series of short videos in order to better educate users on the various features of UC Desktop Suite. ECI has posted them on this page, as well as on our YouTube channel, for your convenience. They cover a wide range of topics including:

Overview

 

Desktop Suite for the NEC SV8100

 

A general overview of how to use UC Desktop Suite. (6:01)

Integrating with CRM Software

 

Integrating the NEC Desktop to your Microsoft Outlook Calendar

How to integrate Desktop with Outlook (4:46)
 

Using SalesForce.com with the NEC SV8100

How to integrate Desktop with SaleForce.com (4:04)
 

Using ACT! with UC Desktop Suite

How to integrate Desktop with ACT! (3:51)
 

Power Dialing with NEC Desktop Suite

How to Power Dial with UC Desktop (3:54)

Mobile Access

 

Mobile Presence with NEC SV8100 UC Desktop

Accessing UC Desktop from your smartphone or other mobile device (4:20)
 

NEC Desktop Suite with a Softphone

Accessing UC Desktop from a Softphone (4:15)

Attendant Training

 

PC Attendant Module for the NEC SV8100 Desktop Suite

Using the PC Attendant Module I (5:07)
 

Helping a Busy Attendant Process Calls with UC Desktop Suite

Using the PC Attendant Module II (5:14)

Call Centre Monitoring

 

Call Centre Monitors for Desktop Suite Users

 

How to monitor call centre employees with UC Desktop (2:50)

Archiving Calls

 

Archiving Calls

How to archive calls with UC Desktop

 

If have any questions about any of the videos, please contact ECI:

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